I’m grateful the customer service people did the best they could do and did not hang up on me b/c of my lack of patience via /r/gratitude

Today I spent roughly four hours on the phone with four different customer reps all within the same company to figure out why my health insurance was erroneously 'deactivated' leaving me without insurance and some health issues.

I lost it more than once. I saw only the faults in their internal processes, their training, their answers. I was not always kind. In fact, I made a few furious filled comments.

In the end, I am grateful they didn't hang up on me. I am grateful two of them said they understand the urgency and were doing their best for me. Even if their best doesn't turn out to be good enough, I am truly grateful they said it… because they meant it and that matters.